Procarent - Professional Care in Transportation

Yellow Cab of Louisville Career Opportunities

Yellow Cab is currently seeking a Customer Service Representative

Our Mission:
To be the preferred transportation provider in our communities by providing safe, compassionate, and courteous service while exceeding the needs of our customers and employees, one partnership at a time!

Job Summary
Assisting customers by phone in ordering taxi service needs and working with drivers to make sure that the customer’s transportation needs are fulfilled satisfactorily.

Daily Responsibilities

Answer incoming phone calls from customers wanting to arrange taxi transportation
Providing general information to the customer about the company services and rates
Accepting credit card information over the phone to arrange pre-payment of transportation
Directing customer issues to appropriate member of management for resolution
Maintaining individual and department goals established by management
Assist drivers with driving directions using a map
Assist out of town customers in obtaining accurate information to provide to the drivers
Assist in training new hires
Assist management in miscellaneous tasks as needed

Requirements

Must be 18 years of age
Clean criminal background check
Must be able to pass a drug screen
Ability to type 30+ Words Per Minute with at least 90% accuracy
Strong knowledge of the Louisville and Southern Indiana area
Ability to multi-task
Must have excellent phone etiquette and verifiable customer service experience
Proficient communication skills
Work well under pressure while maintaining professionalism at all times
Effective time management skills
Great interpersonal communication skills
Positive “Team Orientated” attitude
High level of personal accountability and great attendance record
Ability to read maps
Ability to follow written instructions
Ability to work weekends, nights, holidays and mandatory events as determined by management

Procarent is an Equal Opportunity Employer. We offer employment opportunity based on job qualifications, without regard to race, color, national origin, sex, age (40 and over), veteran status, pregnancy, religion, disability, genetic information, or sexual orientation.

Click here to apply https://home.eease.adp.com/recruit/?id=898541